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  Diploma in Airport Ground Handling & Travel Tourism Management

This course is designed for individuals who wish to pursue a career in The Customer Support Functions of the Airline Industry and Travel & Tourism Industry and can be employed by:

Domestic and International Airports (Ground Hostess, Reservation & Counter Staff, Customer Service)/ Airline Back office, Airline City Reservation Office, Airline Ticketing offices, Travel companies, Travel Agencies etc.

Eligibility: HSC Passed or Graduate

Age: 18 yrs to 28 yrs

Duration of the Course: 6 months (2-3 hrs) Mon – Sat + 3 months Internship at the Mumbai International Airport

Course Contents:

» Travel & Tourism:
  • General Travel Knowledge

    World Geography, City Codes, Airports, Capitals, Currencies, Time Difference and Calculations, Planning Itineraries, Aircraft/ Airport Facilities, Travel Documents, Health Care & Travel Insurance.

  • Fare Construction

    TC Areas & Sub Areas, Global Indicators, Types of Journey’s, Fare Selection Criteria, OW and RT Journey Calculations with Checks, Special and Promotional Fares etc.

  • Ticketing (Computerized Reservation Systems)
» Airport Ground Handling:
  • Introduction to Airports
  • Types, Operations, Services & Features
  • Airline Terminologies & Definitions
  • Organizations
  • Various Personnel/ Agencies Working at the airport
  • Ground Staff Responsibilities & their functions
  • Check-In Procedures, Arrivals & Departures.
  • Disrupted & Delayed Flights
  • Pre & Post Flight Procedures
  • Handling Incoming Flights
  • Mishandled Baggage
  • Handling Special Passengers
  • Handling Dangerous Goods & Special Cargo
  • Ground Handling of Flight & Associated Dangers
  • Aviation Security

» English Speaking & Voice and accent Training:
» Personality Development.
» Grooming
» Interview Skills & Group Discussion
» Orientation Program at Mumbai International Airport (MIAL)
» Internship at the Mumbai International Airport (MIAL)*

( * After completion of Internship, students will be awarded a co-branded certificate from GVK, MIAL & IIFLY)

Job Prospectus:
  • Airports (Ground Hostess, Reservation & Counter Staff, Customer Service)/ Airline Back office/ Travel companies/ Travel Agencies
  • Salary ranges from Rs.1,20,000 - Rs. 3,00,000 p.a.

WHY IIFLY?

  • IIFLY Aviation Training Centre is an ISO 9001: 2008 Certified.
  • 5000+ students have been trained & successfully placed.
  • Goodwill in the industry.
  • Experienced faculties who are Aviation Experts, Alumni from IIM-Ahmedabad having 14+ years of experience in aviation, hospitality, travel & tourism industry.
  • World Class Infrastructure.
  • 100 % Placement Assistance
  • Strategic Tie-ups with National and International Airlines, Cruise liners & Star Hotels
  • Courses from Certificate to Degree level, recognized by UGC & DEC
  • Internship Programmes for Students at Airports & Star Hotels.
  • Industry Familiarization for Students.
  • Guest Lectures by Industry Experts.
  • Conveniently located near to Andheri (E) Station
  • Accommodation Facility for Outstation students

STUDENTS PLACED WITH: (Partial List)Picture1

Strategic Industry and Academic Partners: Strategic Industry and Academic Partner

Mock Interview Session Mock Interview Session Presentation by Aviation Students Presentation by Aviation Students Presentation by Aviation Students Presentation by Aviation Students Group Discussion Sessions Internship Program at Mumbai International Airport. Internship Program at Mumbai International Airport. Internship Program at Mumbai International Airport. Internship Program at Mumbai International Airport. Grooming Session for Students Grooming Session for Students Grooming Session for Students Grooming Session for Students


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